Privacy Policy

1. Introduction

At Prop Island, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an inquiry, contact us or use our services.

We believe your personal information should be handled responsibly. We do not sell, rent or trade your personal information to third parties.

This policy applies to visitors, prospective property buyers, investors and anyone who interacts with Prop Island through our website or communication channels.

2. Information We Collect

We collect only the information reasonably necessary to respond to inquiries and provide our services.

Information You Provide

When you submit an inquiry or contact us, we may collect:

• Your name
• Mobile number
• Email address
• Property preferences and requirements
• Any additional information you voluntarily share with us

Information Collected Automatically

When you visit our website, certain technical information may be collected through cookies, analytics and advertising technologies, including:

• IP address
• Browser and device information
• Pages visited and website interactions
• Approximate geographical location
• Website traffic and usage information

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your property inquiries.
• To understand your property requirements and preferences.
• To provide relevant property information and assistance.
• To communicate with you regarding your inquiry.
• To improve our website and services.
• To understand website traffic and visitor behaviour.
• To measure the performance of our advertising campaigns.
• To maintain website security and prevent misuse.

We do not use your personal information for purposes unrelated to these activities without obtaining the appropriate permission or having another lawful basis.

4. How We Store Your Information

Information submitted through our website may be stored using the following service providers and systems:

• Website Hosting: Hostinger
• Customer Relationship Management (CRM): Zoho
• Email Services: Our designated email systems
• Website Database: Our website’s database infrastructure

We restrict access to inquiry information to authorised members of the Prop Island team who need it to respond to inquiries and perform their responsibilities.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

5. Data Retention and Deletion

We follow a limited data retention policy.

Personal information submitted through our website inquiry forms is retained for a maximum of 90 days from the date of submission. After this period, the information is automatically scheduled for deletion from our active inquiry records.

We do not intend to retain ordinary inquiry information indefinitely.

Certain information may need to be retained beyond this period where required by applicable law, for resolving disputes, establishing or defending legal claims, or maintaining necessary security records.

Technical logs and backup copies may also follow separate retention schedules. Where information is retained for these reasons, we limit its use to the relevant purpose.

6. Sharing of Personal Information

We do not sell, rent, trade or commercially distribute your personal information.

We do not share your inquiry details with property developers, builders, brokers or other third parties for their independent marketing purposes.

However, we use trusted third-party technology providers to operate our website, manage inquiries, communicate with visitors and measure website performance.

These include:

• Hostinger: Website hosting and infrastructure.
• Zoho: Customer relationship management and inquiry management.
• Google Analytics: Website traffic and usage analysis.
• Google Ads: Advertising performance and conversion measurement.
• Meta: Advertising measurement and website interaction tracking.
• WhatsApp Business: Communication with individuals who contact us through WhatsApp.

These service providers may process certain information to provide their services. Some analytics and advertising platforms may also collect information through their own tracking technologies, subject to their applicable privacy policies and settings.

We take reasonable steps to use reputable service providers and protect information processed through these services.

We may also disclose information when required by applicable law, a valid legal request or a competent government authority.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to improve website functionality, understand visitor behaviour and measure advertising effectiveness.

These technologies may be used by:

• Google Analytics
• Google Ads
• Meta Pixel and related technologies

Cookies and tracking technologies may collect information about your device, browser, website visits and interactions.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain consent before activating non-essential tracking technologies.

8. Your Privacy Rights

We respect your right to understand and control how your personal information is handled.

Subject to applicable law, you may:

• Request information about the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for activities based on your consent.
• Raise concerns or complaints about how your personal information is handled.

To exercise these rights, contact us at privacy@propisland.com.

We will review and respond to legitimate requests in accordance with applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to external websites, property listings or third-party services.

These websites and services may have their own privacy policies and data collection practices.

Prop Island is not responsible for the privacy practices or security of external websites. We encourage visitors to review their respective privacy policies before sharing personal information.

10. Children’s Privacy

Our website and services are intended for adults interested in property-related information and opportunities.

We do not knowingly collect personal information from children under the age of 18 for independent use of our services.

If we become aware that personal information has been collected from a child without legally required consent, we will take appropriate steps to address the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services or applicable laws.

Any changes will be published on this page with an updated revision date.

We encourage visitors to review this page periodically.

12. Contact Information and Privacy Requests

If you have any questions, concerns, complaints or requests relating to your personal information, you can contact us using the following details:

• Business Name: Prop Island
• Business Address: A2-2304, EV Shraddha CHSL, Sector 10, Vashi, Navi Mumbai – 400703, Maharashtra, India
• Email: privacy@propisland.com
• Website: https://propisland.com
• Privacy Contact: Proprietor, Prop Island

We are committed to handling your personal information with care, transparency and respect.